Question 1

What's the difference between Never Miss a Call and Never Miss a Contact?

Accepted Answer

Never Miss a Call is our voice-AI-only lineup — Standard, Rapid Response, Pro CRM, and Advanced Triage — for businesses whose #1 leak is missed phone calls. Never Miss a Contact bundles the same voice AI with weekly social posts, Facebook & Instagram engagement, Messenger auto-replies, and SMS follow-up on one monthly plan, so every inbound channel is covered end-to-end.

Question 2

What's the difference between Standard, Rapid Response, Pro CRM, and Advanced Triage voice tiers?

Accepted Answer

Standard ($250 setup / $150 mo) is for solo operators — handymen and small trades — who need a 24/7 answering agent that quotes small jobs and books the bigger ones. Rapid Response ($350 / $200) is tuned for time-critical calls like bail bonds and emergency services, capturing the key details and pinging you in seconds. Pro CRM ($500 / $300) adds deep CRM sync for REI investors and law firms so every lead lands qualified in your pipeline. Advanced Triage ($900 / $500) is our top tier for property management and multi-line operations — it filters FAQs from real emergencies, dispatches contractors, and only escalates what actually matters. Each plan includes a monthly usage allowance; call and message time beyond that allowance is billed at $0.03/minute.

Question 3

What do the Never Miss a Contact monthly plans include?

Accepted Answer

All six plans share a $150 one-time setup. Social Starter ($350) publishes one weekly post to Facebook & Instagram. Social with Engagement ($500) adds automated post engagement and Messenger auto-replies. Social Growth ($650) doubles to two weekly posts. Social + Voice AI ($750) layers our Standard-tier voice agent on top. Social + Rapid Response Voice AI ($850) upgrades the voice tier and delivers one AI clone video per month. Complete ($1,000) adds a third weekly post, Pro CRM–tier voice, and two AI clone videos per month.

Question 4

What is the setup fee vs. the monthly retainer?

Accepted Answer

The setup fee is a one-time build cost — we script the agent (and social/AI-video workflow where applicable), train it on your services, integrate it with your calendar, CRM, and SMS, and stress-test it against real scenarios before going live. The monthly retainer covers the hosted platform, ongoing tuning, script and content updates as your business changes, and human support if something needs adjusting. Setup gets you live; the retainer keeps you performing.

Question 5

How does the 14-day free trial work?

Accepted Answer

Pick any monthly plan and start a 14-day free trial — you're not charged anything upfront. Your one-time setup fee and the first month's retainer both bill on day 15 unless you cancel first. You can cancel anytime from the Manage subscription page, no contract, no phone call required.

Question 6

How does Dual-Catch SMS work?

Accepted Answer

If a caller hangs up before the agent can fully qualify them — or the call drops — Dual-Catch automatically fires a follow-up text from your business number within seconds. It references the missed call, offers to continue by text, and captures the lead's name, need, and timeline right in the SMS thread. Most callers respond, and the conversation gets logged to your CRM alongside the original call. Net effect: leads that used to vanish now get locked in.

Question 7

How long does setup take?

Accepted Answer

Social media marketing campaigns typically go live within 72 hours to one week of your kickoff call. Most voice-only builds go live within 5–10 business days. Advanced Triage and Complete plans with heavier integrations or AI clone video production can take 2–3 weeks. We'll give you an exact date when we scope your build.

Question 8

Can I switch tiers or cancel later?

Accepted Answer

Yes. Most clients start on a lower tier and upgrade as call volume or content needs grow — we credit prior setup work toward the new tier. Cancel anytime from the Manage subscription page before your next billing date; there's no contract and no cancellation fee.

Social, Messenger, Voice & SMS — on autopilot.

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